Customer Success Manager, Healthcare

Job Title

Customer Success Manager, Healthcare

Job Description

The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, responds to changing customer expectations, develops new opportunities and delivers world class customer experiences.

Become a trusted advisor and partner of choice and transform healthcare delivery by tackling the most challenging clinical and business issues across the continuum of care.

• Be central point of contact and customer advocate for the customer, (gain agreements on and achieving program goals and objectives, outlining program deliverables, detailing program and expected outcomes and benefits)
• Provide onsite management and oversight for the planning and execution of all in scope, interrelated projects that make up the overall customer program
• Oversee multiple Philips project managers, consultants and partners within the program team to ensure program implementation is planned and executed according to Philips standards
• Focus on continuous improvement opportunities to Identify best practices in Solution Delivery and identify upsell and cross sell opportunities that help solve customer problems, thereby increasing customer lifetime value

You're the right fit if:

• You have a Bachelor’s degree or equivalent combination of academic and relevant work experience
• You've acquired a minimum of 5 years of relevant working experience, including all aspects of project development and execution, demonstrating record of project management success, both in results achieved and in use of professional methodology, and experience working in programs
• Your skills include the ability to drive programmatic, clinical, and technical adoption.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• Customer Success Management certification (Cisco, Gainsight) or equivalent is highly preferred. PMP highly preferred.

Travel Requirements:
As the Customer Success Manager you will be required to travel, including overnight travel, within the assigned territory. Ability to travel to the customer site(s) or identified locations for meetings required.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Philips Transparency Details

The pay range for this position is $107,310.00 to $183,960.00 annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.